How to contact Orange in the event of a telephone network failure ?

No more Internet connection, no phone. If you can’t find a’where the failure comes from and that your operator (ISP) either, you will then have to try to contact your telephone network, c’That is to say Orange (formerly France Telecom).

Where the telephone network agencies are located ?

Today’hui, the telephone network in France has been orange since the’company bought France Telecom. A telephone network differs from operators or suppliers of’Internet access (ISP). Although’Orange or both at a time, Bouygues Telecom, Free, SFR, etc. are only ISPs and not telephony networks.

Il n’there is no’network agency strictly speaking (the headquarters are located in Paris), but operator agencies located everywhere in France.

Indeed, Orange, as’mobile operator, s’is located in major cities. Since its creation in 1988, we note that the supplier who has become the French telephone network has multiplied his strategies to become number 1 and keep his first place on the podium. D’elsewhere, improve the’implantation of his agencies in the aim of’Improve your customer service was l’a D’between them.

How to contact Orange ?

If you notice a network outage that is not caused by your home or your ISP, it is necessary to contact your telephone network, c’i.e. Orange. For this, you have several solutions:

  • Go to the follow-up-of-incidents, then select whether your failure concerns your mobile network or your fixed network (internet, telephone). You will then have to fill in a form (telephone number) so that’Orange can determine the’origin of the failure.
  • Call customer service by dialing 3900. An advisor will be available Monday to Saturday from 8 a.m. to 8 p.m. However, automated customer service is available 24/7.

It may be that’there is an incident that affects the whole of France or your sector. In order to keep up to date, you can go to the service of’national information on network incidents. Thus, you can follow in real time the failures that affect internet and mobile networks. To access this service, you should connect to your Orange customer area, click on the’Assistance tab then on incident info. If you notice that’they’ACT D’An incident reported by Orange, you’have that’To wait for the latter to restore the network.

Otherwise, you will have to contact the’company by phone or directly via the website.